The California EDD system deters and protracts the timely payment of UI claims.
Calls for Customer Service take a min. 2:27. The phone system will auto-end calls if the lines are full.
Benefits can be suspended until a phone interview is conducted which is scheduled several weeks later.
Claimants cannot always use the Web/Phone claim forms due to their differences with the paper claim form. Paper claim forms arent processed in a timely manner.
The EDD agents have the ability to enter all the information on the continued claim form into the system directly during mandatory phone interviews, but will quickly terminate calls regardless of situation if asked to by the claimant.
Please address this problem immediately as California is either unwilling or unable to fix this problem.