When veterans contact the VA for assistance, a recording tells them their call is important and then explains all agents are helping other veterans -- and hangs up.
We request the Obama Administration implement measures similar to the California Department of Motor Vehicles which allows a customer to wait on hold -- or schedule a callback from the next available agent.
Over the past five years, the quality and timeliness of service from the VA has continued to decline. Having a robot hang up on our veterans is the ultimate slap in the face and reflects poorly on this administration.