As everyone has noticed, All Federal funded programs are getting to be quite ridiculous with the format in which you try to contact them. As for myself, I have been waiting for my VA claim to be settled for the past 7 years. For the past 2 weeks, I've called up the Veterans Affairs office out of Chicago Everyday 4-5 time within the hours of 10am-11:30am.
Every time, no matter what department I try to get a hold of, I want to speak to a person. But all I get is an Automated message such as, "All representatives are busy, please try back at a better/another time. Good Bye..." Then hanging up on me. This is the same thing that happens with all Federal Assistance programs. They get millions, yet can't afford a messaging service or to hire a staff?