Between October 2015 and 2016 the US unemployment rate went from 5.0% to 4.9%, a .1% decrease just 1 year ago http://data.bls.gov/timeseries/LNS14000000. A step int he right direction but we can do better. By bringing all of the call centers for US companies back to the US we create jobs for those in need. In addition to creating jobs we will be increasing productivity .When call centers are in countries such as India call takes up to 10 times as long due to the fact the representative is not trained in the subject matter of the call and is just reading off a screen prescripted answers based on key words the caller says. Not to mention the extra time it takes for repeating answers because you just can’t understand what each other says.
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