Healthcare workers have been educated to take care of the sick and the injured. While we understand that patients should be involved in their healthcare decisions, the current reimbursement criteria of patient satisfaction is utterly ridiculous. Healthcare is not the same as going to Burger King and ordering a Whopper. The patient's outcome should be the driving force in reimbursement. Did the patient survive the multi-system trauma? Did they survive the stroke or heart attack? Did they have any adverse outcomes such as hospital acquired infections? Those should be some of the important factors of determining how well the hospital care was. I propose that current patient satisfaction (subjective) reimbursement be thrown out in favor of outcome driven (objective) reimbursement.
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