Veteran's claims for compensation and Pension backlogs continue in spite of GAO Reports, and numerous testimonies before the Congressional Committee on Veteran's Affairs. An outside the box Time and Motion Study would reveal where the problems lie and develop corrective actions. Identifying the claims development process from receipt of the claim to the final rating decision would effectively point out the specific factors that make the," Broken System," that is acknowledged by all concerned. The same method of status quo operation that continues to revolve around a veteran's claim as a production line number supports an ineffective and inefficient broken system.
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