Customers forced to use dealer service (not their trusted mechanic) due to a recall need protection from abusive dealerships.
1. Dealers may not charge for inspection, whether warranty issue found or not.
2. For any other repair recommendations dealer must provide detailed estimate; customer informed may use any other mechanic.
3. For repairs deemed necessary to fulfill a warranty-related recall at customer’s expense dealer:
a. Must provide written explanation and estimated cost of repair
b. Explain why warranty-related recall not a contributing factor
c. Allow a second opinion, estimate, and repair completed by any other mechanic of customer’s choice.
4. If dealer makes a false repair recommendation dealer now owns all required repairs to bring vehicle to a new condition.