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Customer Service Call Center Location Disclosure Is Needed.. Transparency is Needed

Created by R.S. on February 15, 2013

Many United States corporations have relocated their call centers off shores in other country's like India and the Philippines. This has lead to less employment opportunity's here in the United States and a challenge for the consumer to receive adequate customer support.

Proposal.

1. Product sold in the USA must be supported by call centers located in the 50 states.

2. If the call center cannot be located in the USA then the following is required.

a.. A phone disclosure during the call stating the location of the call center you are being handled by and name of contract company providing support.

b.. Obvious labeling on the product or service stating it is not supported by advisers/technicians located in the United States.

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