To do a Federal Audit of California Unemployment Insurance, processes and procedures used to deny benefits to people.

This agency was established for the people and by the people just as government was established. CA EDD needs to be more open to the public they serve and be wiling to change their way of conducting "business" if it would help the community, the people they serve. The problem will continue until all the people involved in making the rules and regulations at EDD change their mental attitude and exist for the purpose of really what the agency and system is meant to do - act to help the people. Currently Federal Over-site is needed Processes and Procedures used in denying claimants benefits who are entitled to benefits. Complete Overhaul of the phone system, Claimants shouldn't have to dial 200x in a day to get through to no avail. People continue to struggle and they refuse to answer call