Examine the excessive fees and extreme wait times involved with applications submitted to Customs and Border Protection

The Custom and Border Protection is a branch that reviews your application.Fees are very high,but the applicant has little recourse to find out the status of their application. One being the I-192. It use to take 4mos to reach a decision now can take more then a year. If you email as instructed you are lucky to receive a response or one that makes sense for your case. There is no phone number to call and no one that will or can do anything for you including the complaint department. I think this branch needs to be looked into to see how it can work more effectively as it did in the past. More customer service is needed since people pay for these applications and should be giving decisions in a reasonable time frame and be able to get updates not only through email but a phone number.