Force Sony Computer Entertainment Inc to give the consumers a explanation about the PS VITA's analog stick malfunction

Sony is fooling their customers. They put a semi-finished product to the market, the Play Station Vita. We urge the government to force sony give us an explanation about the malfunction analog stick. It is a software bug or a hardware defect? I wouldn't accept that while I playing KILLZONE mercenary, I can't GO FORWARD and keep half step kicking backward.That's pretty upset. There are many customers suffering the same problem. I am not here to spend hundred bucks to exchange a piece of crap with Sony. Please force Sony (especially the Sony Computer Entertainment department) give us an explanation and solution about the annoying malfunction analog stick.