The Obama Administration must urge companies like Comcast to implement practices to provide accountability and transparency in its operations as a telecommunications service provider that protect consumer rights. Comcast takes advantage of its customers by abusing its powers as the sole service provider available to many of its customers.
Comcast was ranked twice in the bottom 10 by the American Customer Satisfaction Index in 2013, once for its Internet service (the lowest rank of all companies in that sector) and then again for its subscription TV service (the second-worst in that group of companies).
source: http://goo.gl/C3xGG8