There is currently a problem with Arkansas Medicaid and their inability to answer phone. I recently had a question about my Son's coverage and after being disconnected 3 times and being on hold for 71 min. We need to either require the department to answer the phone in a reasonable time or have a system that will allow you to leave a message and then have your question answered within 72 hours. This is a coverage that I am paying for and would like to gain the full benefit from my monthly premium.
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