IN ALL PUBLIC SAFETY DEPARTMENTS DISPATCHERS ARE ESSENTIAL FOR THE OPERATIONS TO RUN SMOOTHLY. FOR EXAMPLE DURING 9/11 THE POLICE, FIRE AND MEDICAL WORKERS WOULD HAVE NEVER BEEN ABLE TO DO THEIR JOB SUCCESSFULLY HAD IT NOT BEEN FOR THE FACELESS VOICE ON THE RADIO AND THE CALMING VOICE FOR THE VICTIMS OVER THE PHONE. ALTHOUGH THIS IS TRUE, 911 DISPATCHERS ARE NOT CONSIDERED EMERGENCY PERSONNEL, WHICH MEANS THEY DON'T HAVE THE SAME WORK PRIVILEGES THE FELLOW COWORKERS THAT ARE ENTRUSTING THEIR LIVES TO THEM. BY LAW, EMERGENCY PERSONNEL ARE ALLOWED SPECIAL WORKING HOURS, BUT SINCE DISPATCHERS ARE CONSIDERED EMERGENCY PERSONNEL, THEY CANT WORK THE SAME HOURS. THIS SHOULD BE CORRECTED, AND DISPATCHERS SHOULD BE GIVEN THEIR PROPER TITLE UNDER EMERGENCY PERSONNEL TO CORRECTION THIS ERROR.



