The most convenient way to understand and select ones healthcare options through the Affordable Care Act Exchanges is to use printed packets of information, not the internet, even if the site were working as designed. If distributed at US post offices, like income tax forms have been in the past, the hardcopy packets would be easy to obtain and more convenient for people to review and discuss with family and friends. The internet is very inconvenient for these type of efforts. Hardcopy packets available at post offices would be very helpful. Everyone has a post office.
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