Overhaul American Airlines practices of keeping the consumers money and charging higher double for reservation changes

American Airlines &CEO should take some responsibility for the havoc they cause the consumers.They lure you by paying a lower cost in advance but later on wont make changes even if you have death in the family and can no longer travel. Numerous complaints have surfaced the web that they haven't nor wont address.Just takes your money, wont allow anyone else to go in your place even though it was paid months ago. Unprofessional. They claim they are here to help the consumer but do just the opposite. Refuse to modify your reservations even though their website states they do and they do too. Wont allow anyone else to go in spite of because they need an excuse to charge you double. A complete overahaul needs to be done starting with CEO and Customer Relations/Service. This needs to stop.