VA is a hodge podge of processes that are not serving the veterans. VA is mismanaging billions of dollars with its outdated processes and procedures.
- The VA chief is used to destroying things and not providing customer service
- Money is wasted and veterans are abused
- Processes are cumbersome and leaves veterans with no help while the rhetoric driven department is run by executives and staffed by unproductive people
- Facilities are outdated and managed poorly
- Veterans are being hung up and ignored by the call center employees; mis-treated by doctors and nurses
- VA IG is not capable of catching the abuses
- Veterans are being used to create scams
Solution: Staff with people who can provide customer service like a successful hospital system.
IRS is better at Customer Service