Questioning the bad treatment of the Embassy of Cuba in the US Towards Cubans reside in the US .

Regards
Many Cuban US residents , we are asking the Congress , Senate and President Obama a speech at the US Embassy in Cuba . We are being humiliated by preventing us have a passport in good time ( We demand Cuban passport even if we have American citizenship in order to enter Cuba )
Many of us over one year, ask for a passport renewal and still have no answer. No answer email , phone calls, do not allow us to visit the embassy for processing.
Wholeheartedly , we need to intervene . Many are eager to see our families.