require social security and medicaid employees provide accurate timely answers and decent customer service to applicants

I believe that social security, medicaid, medicare employees should provide timely accurate answers to questions from citizens. Customer reviews from my local social security office is 1.9 out of 5. This is not acceptable. The Obama administration should see to it that citizens do not need to hire a lawyer to receive their contracted benefits in a timely manner. We should not have a dead beat government unwilling or unable to pay its debts to its taxpayers.