I legally qualify for a loan modification, but Bank of America has refused to work with me. They have misplaced documents related to my application for a loan modification. They have failed to return several of my calls. And they refuse to provide me a single point of contact.
Fresh off the taxpayer bailout, I naïvely thought Bank of America would be sympathetic to someone who needed a little financial relief themselves. Not to mention, honoring basic customer service etiquette.
I have consulted every housing counseling agency you can think of, and even spent forty-six hours at a Neighborhood Assistance Corporation of American (NACA) event, only to hear a Bank of America representative say, “There is nothing we can do.”
However, I refuse to believe this is the case. Please help!