As a Veteran Service Officer I frequently have to call the Social Security Administration, Department of Veteran Affairs and the Defense Finance and Accounting System. You can not get to a human being with their voice mail system. You stay on hold for 10 minutes and then the system hangs up on you. As a tax payer, our government should never have a system that hangs up on us. The Va has implemented a call back system that is fair, but unreliable at best. Why not develop a national call center and employ people to answer these phone calls, who if they can not answer the questions at least be able to transfer you to the person who can.
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