Many consumers are finding that they have no legal recourse when it comes to dealing with a business that has neglected them because the industry has taken a position where every business in an industry puts a mandatory arbitration clause in their service contracts where they choose the "unbiased" third party for arbitration. They also remove the right of the consumer to sue for damages with a trial by jury. Businesses have no oversight; worse, they have the government backing them by allowing these kinds of contracts that are prevalent in every industry.
Similarly, the cell industry has gotten to a point where the big names in cellphone communications are able to charge exorbitant fees and prices for poor service all the while preventing you from leaving a bad business. This has to stop.