5) Higher accountability of employees:
a) instead of moving VA employees from location to location to avoid termination, terminate their employment if they continue to fail at correcting their practices,
b) Patient Advocates actually document complaints about providers, services, etc… Regardless of their own personal interest or bias.
c) Patients should feel protected from reprisal when reporting issues,
d) Proactive care, services and system improvement.
It is a common statement that Veterans know and that is, “Someone can kill someone and not get fired at the VA.” There is always a level of truth to things that people say or what is perceived.
Veterans that go to the Patient Advocate and nothing is documented and there is no history of complaints against a doctor, service, etc…