3) With the increased use of Contracted Providers:
a) Create a Veteran perspective course, make it reoccurring and required,
b) Have a higher amount of accountability in failure of care.
When a Provider is dealing with a Veteran, the mindset of the Veteran for the most part is not taken into account. Most providers are either unaware or do not give much credence to the “Suck it up” mindset that has been drilled into the minds of Service members and follows the patient into their Civilian mindset. As an example, a Veteran may vocalize they are in pain; however, present as if they are not in as much pain as they are saying. For a Veteran to come for care, it became such a problematic issue, just simply got tired of it all. If minimized by the provider the Veteran may just giving up.