The VA sends claims back and forth from veteran affairs, VSO, RO, Video Hearings and still can't gather enough information to make a decision on claims, Records can not be found or said to be un-readable, only to gather negatives from records and not gather evidence straight from a veterans records in which they have access to at any given time. updated and present conditions are not procured for the decisions to be made in a timely manner, every means possible is used on a personal level rather than make a guideline decision based on facts, medical reports and or benefit of the doubt when the VA refuses to obtain the needed information because the staff are to busy socializing and lazy, No decision maker should be without military background, It is a life and death journey for any veteran



